Frequently Asked Questions (F.A.Q.) about Back-IT-Easy™

What is an Back-IT-Easy?

Back-IT-Easy is an Internet-based service that allows computer users to routinely backup and recover their important data using a secure and trusted server on the Internet.

If you use your computer to create and save valuable data for business or personal reasons, you should make some type of backup of your important data to prevent a total loss in the event of any kind of system failure or human error. Simple data backup can be done by saving your data to multiple locations, copying the data from its original location to removable media, another hard drive, or another computers hard drive on the network.

To make this task easier, specialized programs known as Backup Software exist to aid users in regularly making a backup copy of their data. Since some users are not interested in managing the tasks necessary for maintaining their own backups, a new breed of backup software was created, known as Online Backup Software. Online Backup software is designed to routinely copy your important files to a private, secure location on the Internet by securely transmitting your data over your existing Internet connection.

If you have a working Internet connection on your computer, you can use Back-IT-Easy  to keep your important files safe from disaster on a daily basis. Check the pricingof our Online Backup Service.

I have a slow Internet connection, does it make sense for me to use Online Backup?

Depending on the speed of your connection and the size of your backup, your initial backup over the Internet may take several hours or even days. Many people with large backup sizes and slower Internet connections will often run their first backup over the weekend. Once the first backup is completed, however, each subsequent backup is usually a small amount of data that can be backed up in just minutes.

What files should I select?

Since your entire hard drive is likely to be much larger than the amount of storage you have purchased on the backup server, you should be selective in the files that you choose for backup. In general, you can avoid backing up any programs that you can reinstall from a purchased CD, such as Microsoft Office (Word, Excel, etc.). Why pay for storage for "stuff" you can easily re-install? Try to focus your selection on things like your "My Documents" folder and data files of your important programs like accounting, income tax, contact management, graphics etc. Your online backup software comes with predefined backup sets, which allow you to automatically select categories of files without knowing where all the files are located.

What happens if I exceed my quota?

In most cases, your account will not allow you to exceed your paid storage quota on the backup server. If you exceed your quota, it is likely that a message will pop-up on your screen to notify you that you have exceeded your quota and you will receive an automated email. You should then check your pricing plan to determine if you wish to upgrade your plan.. You will also receive email status reports so you can stay on top of your usage.

How do I delete files from the Backup server?

In order to control how much data is stored on the online backup server, you can login to the server and control your data. Using the [File Explorer], you can browse through the backup data (both current and previous versions) on The Back-IT-Easy Server. You can select any current backup files to Restore or Delete. You can also select any deleted backup files (in gray) to Undelete.

Can I backup more than one computer to my account?

Yes. You can backup multiple machines on one account. First, you must use different backup sets for different computers. Whenever a new backup set is created under the backup account, make sure all computers using the same backup account have the “Run scheduled backup on this computer” option unchecked for the new backup set. Since improper configuration could easily cause problems, which are difficult to debug, we do not recommend to do this but you can.

Should I also have a local backup in addition to my online backup?

It's up to you. Users that want an added level of protection may perform local backups in addition to their online backup. Local backups can allow you to backup ALL of your files, while the online backup is a great way to automatically store your critical files off-site. When it comes to your important data, you can never be too safe. Since everyone has different needs, you'll find a wide variety of backup software and services available to help you find the one that best fits your needs.

Back-IT-Easy allows you to save an extra copy of backup data on your local hard disk (in addition to a copy of backup data stored on our server) to minimize file-restoring time and/or to provide an extra safety precaution

What is the Personal Recovery CD?

The Personal Recovery CD is a service that we offer which copies all of your data from our servers onto CD(s). This allows you to restore the archive of your data from a CD without requiring an Internet connection. This is great for keeping long-term archives of your data or restoring large amounts of data without connecting over a slow Internet connection. When the Personal Recovery CD is ordered, it includes all of your account data. Each CD holds approximately 650 MB, so accounts with more that 650 MB of storage will require multiple CDs.  We can also supply DVDs and USB Hard Drives with your data.

How do you calculate my billing?

Monthly Billing Customers - You only pay for the service you receive. Since you select a plan you are paying monthly or yearly in advance for the amount of storage space that is reserved for you. At any time you can contact our offices and adjust the plan you are on based on your storage needs.

How do I cancel my online backup service?

Simply call our office at 609-758-1111 and you will get a no-hassle courteous  service cancellation.

What do I do if I have trouble connecting to the server or performing a backup?

During business hours (9am - 5pm EST) you can call our technical support group at (609)-758-1111 ext 1 for assistance. You can also view the technical support section of our website for some helpful information.

What is In-File-Delta or FastBIT backup?

A. The In-File-Delta patching process is the core technology behind our speedy backup service. The patching process involves the comparison of two different versions of the same file and extracting the differences between the files. When the differences are extracted from the two files, they are saved into a new file and compressed into what is known as a patch. The patch file is often 85% to 99.9% smaller than the file which the patch was extracted from originally.

To fully understand In-File-Delta click here to read the White Paper in-depth explanation.

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